Frequently Asked Questions



What is MyHealth1st.com.au ?

MyHealth1st.com.au is a free online service for patients that allows them to find and book healthcare appointments in real time. With the simple click of a mouse or via the convenience of a mobile device, anyone can select the MyHealth1st appointment at a time and location convenient to them.


Is MyHealth1st free to use?

MyHealth1st is free to use for people searching and booking healthcare appointments.


How much will my healthcare appointment cost?

Once you have found and booked your appointment, ask for an estimate directly from your chosen practitioner. The cost of each appointment will depend on the nature of your healthcare requirements.


How do I book an appointment?

Register online first, then search by entering your preferred time, area and healthcare professional that suits you. Our system will search for the MyHealth1st appointments that best suits your requirements.


Can I book a MyHealth1st appointment over the phone?

No, MyHealth1st is an online booking service only.


How do I know if my booking was successful?

When a successful booking is made an email will be sent to your nominated email account. In addition, the practice may phone or text to confirm your appointment.


How do I cancel an appointment?

MyHealth1st is a live system and appointments made are instantly conveyed to the selected practice. Once a practice has been advised of an appointment MyHealth1st is unable to cancel the appointment for you. Every practice has its own cancellation policy so you will need to contact your practice directly.


What is your ‘no-show’ policy?

MyHealth1st does not impose a ‘no show’ policy on its public members or practitioner members. We do not have a ‘no-show’ policy. However, each practice has their own ‘no show’ policy and repetitive misuse reported about a specific user by our practitioner members may warrant us to cancel or suspend a user account.

A user needs to check and confirm they understand the ‘no show’ policy of each surgery he or she books with.


What do I do if my practitioner cancels my appointment?

On rare occasions practitioner members may need to cancel a member’s appointment. In these instances, it is their responsibility to notify the member. There is an automated system in the software where an email message will be sent if the practitioner member cancels the appointment online through their MyHealth1st appointment book.


Why do I need to register to use MyHealth1st ?

MyHealth1st.com.au is free to join and use, but healthcare is a serious matter, all healthcare appointments are valuable, this is why we need to make sure that anyone that books through our site is a validated member. We don’t want anyone missing out on an appointment because of bookings that can not be confirmed.


Is my information secure?

All information collected by MyHealth1st is encrypted to the standards required and used by all online services,  such as online banking. We do not retain any financial or health related information. MyHealth1st has a strict privacy policy for the use of all information gathered by members.


What if I forget my password?

Click ‘forgotten password’ and an email will be sent to your nominated email account with instructions to reset your password.


Will you sell my information?

We do not pass on or sell your personal information to outside parties. MyHealth1st has a strict privacy policy for the use of all information gathered from members.


Will I receive email updates?

MyHealth1st may send you newsletters from time to time with news updates, promotions and offers. You can opt out of these emails at any time. We may also email you if we need to contact you.


Are all of the practitioner members of MyHealth1st certified healthcare providers?

All practitioners registered for the MyHealth1st service have confirmed during registration with MyHealth1st.com.au that where required, they are accredited and registered with their respective board or regulatory authority.

However, MyHealth1st has not verified individual practitioner certification and accreditation. We recommend that you undertake your own due diligence, as you would normally do.